What we don't do

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The other half of the sales pitch

Here is what our software does not do.

You will find these out eventually. The only question is whether you find them out now, while you can still choose a different vendor, or in month three, when you cannot. We would rather lose a deal on this page than win one and have you discover it after signing.

Ask us about any of these What it does do

Start with the serious ones

Two gaps worth raising in the first five minutes.

If either of these is central to how you run your business, tell us on the first call rather than the fourth and we will give you a straight answer about it.

There is no group dashboard across locationsEvery report is scoped to one venue. An owner with three sites switches context to see each one; there is no single screen that rolls them up. Two or three locations works well. A group that needs every site on one screen should tell us that early.Ask first
We hold no security certificationNo SOC 2 and no ISO 27001. What we can tell you accurately is that card data never touches our systems, which keeps your PCI scope minimal, but that is a fact about our architecture, not an audited attestation. If your procurement process requires a certificate, raise it up front.Ask first

Things your guests will notice

Gaps on the guest side.

Bookings

Guests cannot reschedule themselves

They can cancel and book again, under the policy you set. There is no single action that moves a booking and holds the slot across the change, so between canceling and rebooking, the new time can be taken. Nobody in this category ships true reschedule, but we would rather use the accurate word than the one you were hoping for.

Access

We open doors. We are not an access-control company

A booking can carry a door code that works on the smart locks you already have and expires when the slot ends. What we do not do is sell you locks, wire a building, drive turnstiles or badge readers, or control egress: a maglock and a fire-code exit are a locksmith’s job, not a software feature. Locks connect through one provider today, covering Schlage, Yale, Kwikset, igloohome, TTLock, Nuki, Salto and several commercial systems. If your doors run on RemoteLock, that connection is not built yet.

Apps

There is no app in the app store

The guest portal, kiosks and operator console run in a browser and work well on a phone, nothing for your guests to download, install or update, which is usually an advantage. But if a branded native app is a hard requirement, that is worth raising early.

Cashless

We do not make RFID wristbands

Arcade and redemption cashless-card systems are a separate category of vendor. We are not one of them and we do not ship a competing product.

Things your staff will notice

Gaps on the operations side.

No kitchen receipt printers, cash drawer, X-report or blind countWe drive kitchen display screens and produce print-ready data, but we do not talk to hardware receipt printers or cash drawers, and the close does not include the blind-count workflow some operators expect from a traditional restaurant POS.Absent
No staff scheduling, time clock or payrollStaff have roles and permissions, and their activity is reportable, but there is no shift rota, no clock-in, and no payroll export. Those stay with whatever you use today.Absent
One payment processorStripe. Not Square, not Clover, not PayPal, not Adyen, not a legacy acquirer. If you are contractually tied to a processor we do not support, that is a real blocker and worth raising in the first five minutes.Stripe only
Not a general ledgerWe produce a journal your accountant can post into QuickBooks. We are not accounting software, we do not do accounts payable, and we are not trying to replace your bookkeeper.Export, not replace
The setup work is realSetup is paid and needs your involvement: full onboarding runs over several weeks, and Launch Assist gives you ten hours of one-on-one help while you do the work yourself. Anyone who tells you a venue platform configures itself over a weekend is describing a demo, not a deployment.Plan for it

If you race

Gaps specific to karting and sim racing.

Simulator titles

Three operable today, more in development

rFactor 2 and Le Mans Ultimate are fully operable; Assetto Corsa to a limited depth. iRacing, Assetto Corsa Competizione, Automobilista 2 and RaceRoom are in development. We will not put a date on them, if your business runs on one of those today, ask us where it stands before you plan around it.

Telemetry

No telemetry-analysis product

We capture rich per-lap data: sectors, fuel, tire wear, and show live standings and personal bests. But the ingestion path deliberately does not persist a full trace, so there is no coaching or telemetry-analysis product here to sell to your drivers.

Timing hardware

MyLaps X2 and legacy AMB

Native MyLaps X2 on the official SDK, plus the legacy AMB text protocol. Other timing systems are not integrated. Check what is actually in your track before you plan a migration around it.

Retention

Gamification needs a lap time

The 164 achievements, the driver rating and the leaderboards are keyed to timed results. They do not apply to trampolines, axe lanes, escape rooms or open play. Do not buy us for gamification on those, buy us for the unified operation instead.

And how we will not sell to you

The commercial version of the same promise.

The product gaps above are facts about the software. These are commitments about how we behave, and they are the ones you can hold us to in writing.

We will not describe something as “coming soon” to close youIf we do not have a capability, you will hear that it is absent, not that it is on a roadmap nobody has scheduled.In writing
We will not quote you a different number than the next venueThe published rate card is the price. No hidden discount, and no discount structured so the next customer cannot tell.In writing
We will not lock you inNo multi-year lock-in, no auto-renewal into a further long term, no early-termination penalty, no non-compete on you, and no retention line to call. Cancel from your own account.In writing
We will not claim your guest dataIt is yours in the contract, not just in the marketing. We do not sell it, mine it or claim joint rights to it, and you can export it and leave with it.In writing
We will not send pressure messaging to childrenNo streak-loss warnings, no expiring-reward urgency and no spend-linked mechanics to an account we know belongs to a minor. Achievements and personal bests, yes. Pressure aimed at a nine-year-old, no.In writing
We will tell you when we are the wrong fitA bad fit costs you far more than a lost deal costs us. That is the entire reason this page exists.In writing

Why publish this at all? Because we say on this website that we are a Christian company, and a stated faith raises the standard of proof on everything else we publish. A values page that sits above an over-promised feature list does more damage than no values page at all. This is the page that makes the rest of them credible.

The practices we have ruled out

Things we will not do, however good the quarter looks.

Every practice below is real and common in business software. We are not naming anyone, you may well recognize some of it from a contract you have already signed, and you can draw your own conclusions. We are simply telling you which of them you will never meet here.

Trapping you

Charging a multiple of your remaining contract value to leave early
Auto-renewing you into another multi-year term unless you catch a notice window
Putting a non-compete on you, restricting your business after you leave
Software that only works with hardware we happen to sell
Data formats you cannot export
Raising your price and then refusing to release you from the contract

Bending the truth

Advertising a price for a plan that leaves out the feature you actually called about
A published price that quietly depends on you also using our payment processing
Marketing a capability the software does not contain
Hiding what is included and excluded in the styling of a comparison table
“Contact us for pricing” so that different customers can be charged differently
Closing a deal on a roadmap promise nobody intends to schedule
Manufactured urgency, invented scarcity, reviews that are not real

Charging unfairly

Pricing per guest registration, so your bill grows as a punishment for succeeding
Escalator clauses that only ever move one way
Charging your loyal customers more than your new ones
Charging you for your own data on the way out
Per-seat pricing on hourly staff, so hiring a weekend team becomes a software decision
Surprise overage bills instead of a warning and a conversation

Taking what is yours

Claiming your guest data as joint property, or as ours in perpetuity
Selling or brokering your customer list to anyone
Marketing to your guests for our own benefit
Putting our brand between you and your customer

Treating you as a target

Cancellation flows that require a phone call, or hide the button
Gating decent support behind a tier, so the smallest venue gets the least help
Selling you something we know does not fit because our quarter is short
Paying commission for overselling and never clawing it back
Invoices designed to be difficult
Going quiet once the contract is signed

And in a venue full of children

Sending urgency or streak-loss messages to a child’s account
Gambling-style reward loops aimed at minors
Tying any reward for a young guest to how much they spend
Anything that makes it easier to shortchange your staff on tips
Careless handling of a minor’s personal details or consents

The one we care about most is the last group. Achievements, personal bests and leaderboards are good fun for a young driver. “Your streak ends in two days” sent to an eleven-year-old is not, so we do not send it, anything of that kind goes to the guardian, through the family account, or not at all.

Next step

Still interested? That is the useful signal.

If you read all of that and still want to see it, the demo is going to be a good use of both our time. Bring the gap you are most worried about and we will address it first.

Book a live demo See pricing first

Thirty minutes. No slide deck.

The other side of the ledger.

What it doesEvery capability in one list, grouped by the job it does for you. PricingThe whole rate card, published, with worked examples. Who it is forFind the page that matches the venue you actually run. Reading your current contractSix things worth checking before you talk to any vendor. Plain-English glossaryEvery term on this page, explained without jargon. Book a demoThirty minutes, on your own numbers. No slide deck.