Pricing
Here is what it costs. All of it.
One platform fee, priced by the size of your venue and what you actually run. No quote-only tier hiding the feature you called about, no “contact us” where a number should be, and no discount we would rather the next customer did not hear about.
In this industry, published pricing is unusual. It should not be.
The best-known karting platform advertises two tiers, and neither of them includes race timing. Timing sits in a third, quote-only tier, so every karting operator who calls about the advertised price ends up somewhere else entirely. Meanwhile every sim-native vendor in the adjacent golf-simulator category publishes an open rate card, because owner-operators research before they take a call.
Two ways to start. Then pay for what you run.
Start with Booking if what you need is online booking, guest accounts and a website. Start with Platform if you want the whole operation. Activity packs and bookable units sit on top of Platform, and you can move up at any time without paying setup again. Nothing is bundled into a tier you do not need.
Booking
$246 a month if you pay for the year up front.
One location. Includes 4 bookable units, then $28 each up to eight, unlimited staff users, 1,500 emails and 250 SMS a month.
- Website & 73-block AI page builder
- Online booking & multi-activity cart
- My Account guest portal — wallet, bookings, family
- Digital waivers & guardian consent
- Gift cards, memberships & prepaid passes
- Contacts, email & SMS
- Reporting & daily close
- AI assistant, included
- Door access & smart locks, $49/month — for unstaffed hours
- Not included: kiosks, in-venue screens, contests, point of sale, and the sim racing, karting, food and retail packs
Platform
$510 a month if you pay for the year up front: 12% off, and the same 12% applies to everything else on this page.
Per location. Includes 4 bookable units, unlimited staff users, 1,500 emails and 250 SMS a month.
- Everything in Booking, plus:
- Self-service kiosks with card readers
- Contests, leaderboards & in-venue screens
- Point of sale, one basket across everything you sell
- Door access & smart locks, included — works with the locks you already have
- Unlimited bookable units and locations
- Every activity pack and add-on available
- AI assistant, included, not an add-on
Bookable units
Beyond the four included. A unit is anything the schedule allocates to a guest.
- Lanes, bays, courts, party rooms, escape rooms
- Not simulators, priced in the sim racing pack
- Not karts, priced in the karting fleet band
- Not F&B tables, included in the food pack
- Not general-admission headcount. That is capacity, and it is free
Additional locations
Platform and packs discounted for every location after the first. Platform only.
- Separate inventory, staff, pricing and reporting per site
- Works well at two or three locations
- No consolidated group dashboard yet, if that is your main requirement, tell us early
Pay for the attractions you actually run.
- Sim Racing OpsSession control, dedicated servers, live timing, results, content sync, driver identities$36 / simulator
- Karting Ops, up to 8 kartsMyLaps X2 timing, heats, race control, queue, fleet, safety checklists — plus the help desk, included$899 / month
- Karting Ops — 9 to 15 kartsSame pack, fleet band$1,459 / month
- Karting Ops — 16 to 30 kartsSame pack, fleet band$1,999 / month
- Karting Ops — 31 to 50 kartsSame pack, fleet band. Over 50, talk to us$2,599 / month
- Food & BeverageMenus, POS terminal, kitchen display, tabs, QR ordering, jurisdiction tax, unlimited tables$259 / month
- Retail StorefrontProduct catalog, inventory ledger, stock-reserving cart, pickup & shipping$209 / month
Add-ons
Optional. Add or drop them at any time.
- Help Desk & Unified InboxEmail, SMS, WhatsApp, Messenger, Instagram and web chat in one queue. Included free with any karting band$169 / month
- Door Access & Smart LocksA code that works for the booking and expires when the slot ends, on the locks you already have. Included at no charge on Platform; this price is for the Booking tier. Your lock provider bills you separately for each door, at their price — we add nothing to it$49 / month
- Voice, your venue phone numberMenus, routing, voicemail transcribed into a ticket, calls matched to the guest record. 500 minutes included, then $0.04/minute. Extra numbers $19/month$115 / month
- Campaigns & SegmentsSaved audiences, scheduled email and SMS sends, and the lapsed-guest lists the platform builds for you$125 / month
- Developer API & Webhooks100 endpoints, 35 scopes, signed webhooks, embeddable components, MCP server$179 / month
- Sales PipelineOrganizations, opportunities and a pipeline board for corporate and party inquiries$125 / month
- Karting Competition & LeaguesSanctioned series, regulations, license verification, tech inspections$125 / month
- Advanced AnalyticsDeeper operational reporting on top of the standard dashboards$125 / month
- Purchasing & SuppliersSuppliers, purchase orders with approval, goods-in at landed cost$95 / month
- ManufacturingBills of material, work centers, production jobs. Includes Purchasing$179 / month
Getting set up
Paid once, never monthly. Pick the level of help you want.
- Full onboardingA several-week engagement: configuration, your page build, staff training and go-live support, with migration from your current system included$2,149 one time
- Launch AssistTen hours of one-on-one help from the people who build VenueChief, spent on whatever part of the setup you want help with: packages and pricing, the booking flow, hardware or staff training. For venues that would rather do the setup themselves with an expert on call$1,249 one time
What a venue like yours actually pays.
Monthly, at list. Every figure below is the arithmetic from the tables above, check it yourself. Pay for the year up front and take 12% off any of them.
Sim racing center — 12 rigs
No food, no retail
- Platform$579
- Sim Racing Ops — 12 × $36$432
With the help desk added: $1,180
Sim racing center with a kitchen
12 rigs, bar and 14 tables
- Platform$579
- Sim Racing Ops — 12 × $36$432
- Food & Beverage (tables included)$259
Karting track with simulators
24 karts, 6 rigs, kitchen, 3 party rooms
- Platform 3 rooms fit in the included 4 units$579
- Karting Ops — 16–30 band$1,999
- Sim Racing Ops — 6 × $36$216
- Food & Beverage$259
The help desk comes with the karting band, so it is already in that number.
Multi-activity venue
8 axe lanes, 5 party rooms, open jump, kitchen
- Platform$579
- Units — 13 total, 4 included, 9 × $28$252
- Food & Beverage$259
Open-jump headcount is capacity, not a billable unit, so 200 guests a day costs nothing more.
Small karting track
8 karts, one track, no kitchen
- Platform$579
- Karting Ops — up to 8 karts help desk included$899
Unstaffed lounge
4 bays, nobody on the counter, door opens on the booking
- Booking 4 units included$279
- Door Access & Smart Locks$49
Plus whatever your lock provider charges per door, paid to them. On Platform the door access costs nothing extra.
Booking only
4 bays or lanes, staffed, no point of sale
- Booking 4 units included$279
Online booking, guest accounts, waivers, gift cards, memberships and your website. Move up to Platform whenever you want the rest, and you do not pay setup twice.
Small sim lounge
4 bays, staffed
- Platform$579
- Sim Racing Ops — 4 × $36$144
Full entertainment center
30 karts, 8 rigs, 6 axe lanes, 6 rooms, kitchen, pro shop
- Platform$579
- Karting Ops — 16–30 band$1,999
- Sim Racing Ops — 8 × $36$288
- Units — 12 total, 8 × $28$224
- Food & Beverage$259
- Retail Storefront$209
The help desk comes with the karting band, so it is already in that number.
What a twelve-rig center pays elsewhere.
Published or directly quoted figures for comparable products, at the same venue size. Where a vendor does not publish, we say so rather than guessing.
| Product | Model | 12 rigs / month | What it covers |
|---|---|---|---|
| VenueChief | Platform + $36 per sim | $1,011 | Race operations, booking, kiosks, website, waivers, gift cards, memberships, reporting |
| VenueChief, loaded | + help desk | $1,180 | All of the above plus a six-channel unified inbox |
| Rig control + commerce suite | $100 per sim | $1,200 | Assetto Corsa focused, on-premise only |
| Specialist sim racing suite | ~$150 per sim (quoted, unpublished) | ~$1,800 | Deep simulator control. No POS, F&B, karting, waivers, website or help desk |
| Karting incumbent | Quote only for race timing | Unpublished | Advertised tiers exclude race timing |
The parts that usually hide in a contract.
- Month to month, at the list price above, or take 12% off by paying for the year up front. That is the only discount we offer, it is published, and every customer gets the same one. We do not charge you extra for wanting flexibility; we pay you for the certainty.
- Your price does not change mid-term, and we give ninety days’ written notice before any change after that, long enough to plan, or to leave.
- No multi-year lock-in, no auto-renewal into a further long term, no early-termination penalty, and no non-compete on you.
- Cancel from your own account. No retention line, no exit interview. If you prepaid the year, we refund the months you did not use at the rate you paid: a prepayment buys you a discount, not a cage.
- Your guest data is yours. We do not claim ownership, we do not sell it, and we do not use it for anything but running your venue. Canceling stops the software and preserves the data.
- Setup is paid once, never monthly. Full onboarding is $2,149 and covers configuration, your page build, staff training and go-live support. Launch Assist, ten hours of one-on-one help, is $1,249.
- License only what you run. Twenty-one capability modules: a karting-only site never pays for simulators.
Tell us your attractions and how many of each and we will build the exact quote in front of you, from this same rate card, on the call.
Pricing questions we get asked.
What exactly counts as a bookable unit?
Anything the schedule allocates to a guest: a lane, a bay, a court, a party room, an escape room. Simulators are not units. They are priced in the sim racing pack. Karts are not units: the karting pack is priced in fleet bands, because you book a heat on a track rather than an individual kart. F&B tables are not units. They are included in the food pack. And general-admission headcount is capacity, not a unit, so a busy open-play session costs you nothing extra.
Can we negotiate?
There is one discount and it is on this page: 12% off when you pay for the year up front. Every customer is offered the same one, for the same reason: a year of certainty is worth something to us and we would rather pay you for it than haggle. Beyond that, no, and that is deliberate: a private discount for you means somebody else is quietly paying more for the same product. The only other exception is our founding-customer program, which is published, time-limited and earned by acting as a design partner and giving us a reference.
Is there a per-user or per-terminal charge?
No. Staff users are unlimited across twenty-three roles, and kiosks and screens are not licensed per device. Some competitors price by workstation count. We do not, because charging you for employing people is a strange way to run a business.
Do you take a cut of our bookings or mark up our card rate?
We take no cut of your bookings and we add no markup to your card rate. If you use VenueChief Payments we earn a small share of the interchange: a fraction of a percent, paid by the card networks, not added to your bill. Some platforms in this category quietly subsidize a lower subscription with the payment stream and publish a price that depends on you using their processing. We would rather just tell you.
Can we start small and add things later?
Yes, and most venues do. Start with Booking at $279 if online booking, guest accounts and a website are what you need today, then move up to Platform when you want kiosks, a till and the activity packs — you do not pay setup a second time. On Platform, add food, retail, the help desk or the API when you need them. Adding a module provisions its screens and pages automatically, and dropping one retires them cleanly. You are never charged for a capability you are not using.
Is there a free trial?
There is a trial period and a grace period, and a canceled license preserves your data. The software stops, the data stays. For a venue with real inventory, though, a thirty-minute demo on your own numbers usually answers more than a trial does.
We are opening in a few months. When do we start paying?
Talk to us. Venues in build-out are the customers we most want, and it makes more sense to get you configured and ready for opening day than have you paying for a platform while the building is still a shell.
How should we compare your price with other quotes?
Compare the whole line-item list, not the headline. The venues we replace are paying a web agency, a booking tool, a help desk, a gift-card platform and an email tool: $650–1,400 a month across five invoices that do not talk to each other. That is the comparison we are priced against, and on that comparison we come out ahead. When you line quotes up, ask what each one costs once race timing, payments, waivers and support are in the number.
Bring your numbers. We’ll price it on the call.
Tell us your attractions and how many of each, and we will build the exact line items in front of you: the same ones on this page, then show you the platform running your busiest hour.
Thirty minutes. No slide deck.
Before you decide
Price is one input. These are the others worth reading.